Answer the routine questions automatically. Route the rest properly.
WhatsApp and website chatbots that resolve the enquiries that never needed a person, and hand over the ones that do with the full conversation attached.
Automation that knows its limits
A bot that insists on handling a complaint it cannot resolve does more damage than no bot at all. Ours are built to close the repetitive enquiries confidently and escalate everything else fast, with context.
WhatsApp chatbot
Customers already have WhatsApp open. A chatbot on your verified business number can check order status, share account balances, book appointments, collect documents and take payments through the same thread — with no app to install and no password to remember.
- Order, ticket and application status enquiries
- Appointment booking and rescheduling
- Document collection inside the chat
- Payment links and confirmations
- Rich buttons, lists and catalogue messages
- Seamless handover to a human agent
AI-powered chatbot
A chatbot trained on your own product documentation, policies and FAQs, so it answers from your material rather than inventing something plausible. It understands questions asked in the customer's own words, holds context across a conversation, and says it does not know instead of guessing when the question falls outside what it was given.
- Trained on your documents, policies and FAQs
- Natural language understanding, not keyword matching
- Context retained across the conversation
- Confidence thresholds that trigger escalation
- Multilingual replies including Indian languages
- Continuous improvement from real conversation logs
Live chat
For conversations that need judgement. Agents pick up with the full bot transcript and customer history already loaded, so the customer never explains their problem twice. Routing sends the conversation to the right skill group, and canned responses keep answer times short without making replies sound robotic.
- Website and in-app chat widget
- Full bot transcript passed on handover
- Skill-based routing and queue management
- Canned responses and internal notes
- Customer history and past ticket visibility
- Agent performance and response-time reporting
Customer support automation
The layer around the conversation. Tickets created automatically from chat, email and WhatsApp, categorised and prioritised on content, routed to the right team, escalated when an SLA is at risk, and closed with a satisfaction survey that actually gets answered because it arrives in the same thread.
- Automatic ticket creation from every channel
- Content-based categorisation and prioritisation
- SLA tracking with escalation rules
- Proactive status updates to the customer
- Post-resolution satisfaction surveys
- Resolution time and deflection rate reporting
Why these bots work
Grounded in your content
Answers come from your documentation and policies, not from a general model improvising.
Escalates honestly
Below its confidence threshold the bot hands over rather than guessing. Customers notice the difference.
Context travels
The agent receives the whole conversation and customer history, so nobody has to repeat themselves.
Speaks their language
English, Hindi and major regional languages, switched automatically to match the customer.
Messaging included
We run your WhatsApp and SMS, so the bot and the notifications share one platform and one bill.
Measured properly
Deflection rate, resolution time and escalation reasons reported, so you can see what it is actually saving.
Conversational AI — frequently asked questions
How long does it take to launch a WhatsApp chatbot?
Two to four weeks for a typical deployment, of which the WhatsApp Business API approval is two to five days and the rest is designing conversation flows, connecting your systems and testing. A simple FAQ bot can go live faster.
Will the bot make up answers?
It is configured to answer only from the content you supply and to escalate when its confidence falls below a threshold you set. A bot that says it will connect you to a colleague is far better for your brand than one that confidently gives a wrong policy answer.
Can the bot pull real data from our systems?
Yes. Through API integration it can fetch order status, account balances, application progress and ticket updates from your systems in real time, subject to whatever authentication you require of the customer first.
Which languages are supported?
English, Hindi and the major Indian regional languages. The bot detects the language the customer writes in and responds accordingly, and you control which languages are enabled.
How does handover to a human work?
When the bot escalates, the conversation enters an agent queue with the full transcript, the customer's history and the reason for escalation attached. The agent picks up in the same thread, so the customer sees one continuous conversation.
What happens outside business hours?
The bot keeps handling what it can. Anything needing an agent is queued with an honest message about when someone will respond, and the customer gets a notification on the same channel when an agent picks it up.